ACME Store Shipping & Return Policy

Shipping Policy

Domestic Shipping

  • We offer free standard shipping on all orders over $50 within the continental United States.
  • Orders under $50 will be charged a flat rate of $5.99 for standard shipping.
  • Standard shipping typically takes 3-5 business days.
  • Expedited shipping options are available at checkout for an additional fee.

International Shipping

  • We ship to most countries worldwide.
  • International shipping rates are calculated at checkout based on destination and package weight.
  • Delivery times vary by location but typically range from 7-21 business days.
  • Customers are responsible for any customs fees, import taxes, or duties imposed by their country.

Order Processing

  • Orders are typically processed within 1-2 business days.
  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be in new, unused condition with all original tags and packaging.
  • Certain items, such as personalized products or intimate apparel, are not eligible for return due to hygiene reasons.

How to Return an Item

  1. Log into your ACME Store account and initiate a return request.
  2. Print the provided return label (for domestic returns only).
  3. Pack the item securely in its original packaging if possible.
  4. Attach the return label to your package and drop it off at your nearest post office or shipping center.

Refunds

  • Once we receive and inspect your return, we will process your refund within 3-5 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery.
  • We will arrange for a replacement or full refund, including return shipping costs.